Alcohol and Drug Testing and Screening

Lyn Learning produces short, custom AI-narrated videos built for the people running drug and alcohol testing programs: collection sites, third-party administrators, MROs, and the employers who depend on all of them to get it right.

We build the videos off from your materials, so it reflects your approach and your information.

The approach is different from most training vendors because it's built around what actually happens at your collection site:. For example, multiple collectors on rotation, donors who don't all speak English, and a set of federal requirements that don't bend just because it's a busy Monday.

Blog Post: Why Reasonable Suspicion Training Needs a Refersher

A Confused Donor Becomes a Collection You're Defending Later

Explain the process clearly and consistently before the donor ever sits down with a collector, and most disputes never happen. Lyn Learning builds short videos that walk donors through what to expect, in their own language, every single time.

Most testing disputes don't start with the test. They start with the explanation.

A donor who doesn't fully understand chain of custody, split specimen rights, or what an observed collection involves is a donor who's more likely to push back, misread a result, or file a complaint. When English isn't a donor's first language, or a collector is moving fast on a packed schedule, the odds of a gap in that explanation go up.

That gap doesn't stay with the donor. It becomes the collection site's problem, then the MRO's problem, then the employer's problem, when everyone has to reconstruct what the donor actually understood at the time of collection.

Right now, most sites handle donor education with a verbal walkthrough, a laminated card, or a stack of paper forms. All three depend on the same thing: a collector remembering to say everything, saying it clearly, and saying it in a language the donor can follow. That's a lot to put on one person, on a busy day, donor after donor.

The Solution: One video. Every donor.

The same explanation every time.

Lyn Learning produces a short video that walks donors through the collection process before they meet a collector. It plays in your waiting area, gets texted ahead of an appointment, or sits on your scheduling confirmation page. By the time the donor sits down, they already know what's about to happen. The video covers the same ground a collector would normally have to explain out loud:

What chain of custody means and why the paperwork exists
Split specimen rights, and what happens if a donor requests one
What counts as an observed collection and when it applies
What the donor should and shouldn't do during collection
Why the process protects the donor as much as the employer

Same script, same information, no version of it left out because someone was rushed. All of this delivered in the language of the donor so that they understand.

Donor Education is One Use. It's Not the Only One.

The same video format solves a handful of other recurring problems in a testing program, all built on the same idea: information that has to stay identical no matter who's delivering it or where.

Collector training and proficiency refreshers: covering chain of custody documentation, handling a refusal to test, or a recent Part 40 update
Reasonable suspicion training for supervisors: the DOT-required training most companies already buy separately, and a natural product on its own - learn more in our blog post on the topic here
A return-to-duty explainer for employees working with a SAP: walking through a process that's confusing and high-stakes for the person going through it
Onboarding for a newly assigned DER: who often has no idea what the role actually requires
Donor de-escalation training for collectors: managing a donor who's upset or contesting the process
Client-facing explainer videos: your sales team can send a prospective employer before the first call
Fast rollout of a regulation change to every collection site at once: instead of a memo nobody reads

Any one of these can be built as its own video, using the same production process and the same language options as the donor explainer.

Donor Education - In 165 Languages

A lot of collection sites serve workforces where English isn't the first language for a meaningful share of donors: construction, manufacturing, warehousing and transportation.

Lyn Learning videos are available in up to 165 languages, built from the same script and the same avatar, so the information doesn't change depending on which language plays. It's not a rough interpretation or a card printed in the wrong dialect. It's the same explanation, just delivered in the language the donor actually understands.

With multiple languages being served by your site, a sign with country flags and QR codes will give donors a chance to scan the QR code and see your video in their own language, right in your waiting room. No app, no interpreter, no guessing which handout to hand someone. The donor finds their flag and watches the explanation in a language they speak.

Videos Don't Replace Your Collectors.
It Gets Donors Ready for Them.

This isn't a substitute for collector training or the hands-on procedure itself. It's a way to make sure every donor walks in already understanding the basics, so your collector's time in the room goes toward doing the collection correctly instead of re-explaining chain of custody or managing confusion that didn't need to happen.

Micro video works best exactly where this problem lives: repeating information, delivered the same way every time, across multiple collectors, multiple shifts, and multiple locations.

Is This a Fit For Your Screening and Testing Center?

This is worth a look if:

You collect from a workforce where donors don't all share a first language
A dispute or complaint has ever traced back to a donor not understanding the process
You want the same explanation given at every location, by every collector, every time
Your current donor education is a laminated card, a handout, or whatever the collector remembers to say
You'd rather a donor arrive already knowing what to expect than explain it cold in the room
You're also looking for a better way to handle reasonable suspicion training, SAP explainers, or collector refreshers, not just donor education

Take The Custom Challenge:
See For Yourself What Custom Videos Really Look Like

Customizing to you doesn't mean just replacing your logo. To show you what a custom video looks like we invite you to take the Custom Challenge.
Book a call with us so we can learn more about your needs.
Pick a training topic you have materials for in your powerpoint deck or pdf.
Send it to use along with any visuals.
We will create a script that you approve.
Then we will create a micro video for you.
Like it? Purchase it. Use it. Put technology to work for you.
Not for you? No hard feelings. Cutting edge technology isn't for everyone.